Remote Phone Access Pocket Guide

The Remote Phone Access system for Communicate is a feature that enables you to create a phone broadcast by calling a number and entering a few options. This system requires a phone and is used most effectively in emergencies to make a broadcast. The only requirements to use the system are:

You must have a Phone User ID and Phone PIN code, set in your User Account by a System Administrator.
You must have saved lists under you own User Account in Communicate. You will need to do this before using the system.

This pocket guide, which you can print and carry for emergencies, will help you stay prepared with the steps to use the system.

Note: You can find your Remote Phone Access phone number in the Communicate logged-in page, or by calling support.

Note: If you are unable to send a broadcast due to restrictions, contact your System Administrator to adjust your settings if needed. Support cannot change these settings without System Administrator approval.

Dial the Remote Phone Access #: _________________________
A menu will begin with several options. Press 9 to continue.
Enter your Phone User ID at the prompt and press # (pound).
Enter your Phone PIN and press # (pound).
Press 1 to begin recording your default message.
Press any button to stop recording.

After you listen to your recording:

Press 1 to save it in the system.
Press 2 to replay your message.
Press 3 if you need to re-record your message.

Choose one of these options to finalize the message options:

Press 1 to accept and continue. Or…

Press 2 to record your message in alternate languages, and then continue.

Press 1 to begin selecting broadcast options for your message.

The names of your saved lists will be read to you. To select the list you want to use for your broadcast, press the number of the list you want to use as indicated.

Note: If you have more than 9 lists, it will prompt you to press the * (star) key to hear the next set of lists.

The names of your Broadcast Types will be read to you. To select the type you want to use for your broadcast, press the number of the Type you want to use as indicated.

Select the number of days you want your broadcast to run. This is the equivalent of the Days to Run option in the web interface.

Choose your call time settings:

Press 1 to accept the default call time settings. Or…

Press 2 to change the call time settings and follow the prompts. There will be two prompts for the start time:

The first prompt asks for the numeric value of the time (for example: 5-0-0 for 5 O'clock). Enter value and press #.
The second prompt asks for the AM/PM value. Press 1 for AM or

Press 2 for PM.

You will be asked for the same input for the stop time of the broadcast next.

Confirm that your broadcast's information is correct as it is read to you, then press 1 to submit the broadcast, or follow the prompts to make any corrections.

Note: If you submit your broadcast and then find that there was an error, you can cancel the broadcast using the web interface, or call support for assistance.