Reset your password

Overview

You may find yourself in a situation where you have forgotten your password and need to access Communicate to send a broadcast or other message. Use the following steps to reset your password easily.  

You must have a user account, an email address associated with your user account, and you must know your username for Communicate for these steps to work. If you do not already have a user account, contact your System Administrator for help in creating one, or for help with your associated email address or username. If you do have all of the aforementioned information, but are still having trouble with these steps, your System Administrator can help to reset your password, or you can contact SchoolMessenger solutions support for assistance.   

Go to your login URL 

1. In your browser, use your bookmarked link for your Communicate login URL. If you do not have a bookmarked link, you can type it in manually.

2. The URL will be https://www.schoolmessenger.com/ and then your Customer ID. Your Customer ID is unique to your account. If you are not certain of what it is, contact your System Administrator or support for assistance.  

Click the forgot your password link 

Once you have reached the login page, click Forgot your password? Click Here. 

Send the password reset email 

1. Once you click the password link, you will see the screen below.

2. Enter your Username in the first field, then again in the Confirm Username field to confirm it.

3. click Send. This will send a password reset email to the email address associated with your user account.   

Your username can be anything, such as your email address or your first initial followed by your last name. If you are not aware of what your username is, contact your System Administrator. 

You will see this screen after clicking Send. At this point, you can check your email inbox for the password reset email.   

Choose a reset method from the email 

From your email inbox, open the password reset email from support@schoolmessenger.com. It will provide you with several links and a confirmation code in one of the options. You have three ways to reset your password from here.   

Follow the instructions in the email to start the process of resetting your password.  

Reset your password 

After following the instructions in the email, you will be taken to the Password Assistance screen. 

Perform the following steps to reset the password:

1. Enter the unexpired confirmation code in the Confirmation Code field exactly as it is in the email.  

2. Enter your New Password, and then once more to confirm it.  

3. Click the Continue button.  

If the confirmation code was valid and the password was accepted, you will then be logged in to Communicate.