How do I remove an incorrect parent-child association?

System administrators have additional options when provisioning and managing parent accounts.

Question

A parent entered the wrong Parent Access Code, and now they have the wrong child associated with their account. How do I remove the association?

Answer

Parents who have an account with an incorrect child association will need to delete the account and create a new parent account with the correct Parent Access Code.

Navigate to the account deletion option while logged into the account you'd like to delete. When you delete an account, all associated submissions, resources, and content are permanently removed. Neither the account nor its contents can be recovered.

After the account is deleted, you can create a new account with the correct code.