The minimum system requirements to use Online Testing include:
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You must enable cookies and Javascript.
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You have a stable broadband internet connection.
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You have the most recent version of your browser (Google Chrome, Internet Explorer, Firefox, Safari).
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All *.performancematters.com sites are not blocked or cached.
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The link is available for all students.
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Issue |
Possible Cause |
Solution |
|---|---|---|
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Students cannot view the login screen. |
The student is in Compatibility Mode on Internet Explorer |
Click the broken page icon to get out of compatibility mode. |
|
Students receive the error message: “Login cannot be processed at this time.” |
Wrong URL |
Every district’s URL is different. Make sure you are using the URL for your district. The URL begins with ola (ola or ola#).performancematters.com. It should end with something similar to ?ClientCode=flheat. |
|
The student does not have a login. |
The district needs to add the student’s information to the Student Login file and request an upload if the file is not automated. |
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The student is inactive. |
Make sure the student has a schedule in ADMS. |
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The student correctly logs in, but the test is not available to them. |
The student was not included in the test population. |
Using OLA Student Admin, make sure the student has access to the test. If not, assign the student. |
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The student already took the test. |
Navigate to OLA Student Admin or the Student Detail report to verify whether the student previously took the test. |
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Javascript is disabled. |
The district’s IT needs to verify the computer the student is using has Javascript enabled. |
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Students can start the test, but some images are missing. |
Images were not correctly added to the item. |
Review the question on the district’s site to make sure the image is showing correctly. If not, edit the item. |
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The district has blocked Performance Matters URLs. |
The district needs to allow the following URLs at a minimum: ibi.performancematters.com It is better if you allow the URL: *.performancematters.com. |