The minimum system requirements to use Online Testing include:
- You have a stable broadband internet connection.
- You have the most recent version of your browser (Google Chrome, Internet Explorer, Firefox, Safari).
- All *.performancematters.com sites are not blocked or cached.
- The link is available for all students.
|Students cannot view the login screen.
|The student is in Compatibility Mode on Internet Explorer
|Click the broken page icon to get out of compatibility mode.
|Students receive the error message: “Login cannot be processed at this time.”
|Every district’s URL is different. Make sure you are using the URL for your district. The URL begins with ola (ola or ola#).performancematters.com. It should end with something similar to ?ClientCode=flheat.
|The student does not have a login.
|The district needs to add the student’s information to the Student Login file and request an upload if the file is not automated.
|The student is inactive.
|Make sure the student has a schedule in ADMS.
|The student correctly logs in, but the test is not available to them.
|The student was not included in the test population.
|Using OLA Student Admin, make sure the student has access to the test. If not, assign the student.
|The student already took the test.
|Navigate to OLA Student Admin or the Student Detail report to verify whether the student previously took the test.
|Students can start the test, but some images are missing.
|Images were not correctly added to the item.
|Review the question on the district’s site to make sure the image is showing correctly. If not, edit the item.
|The district has blocked Performance Matters URLs.