Skip to main content
Skip table of contents

Notifications

The notification feature is a comprehensive alert system designed for MTSS (Multi-Tiered System of Supports) interventions that allows administrators and users to stay informed about important activities. The system operates on two levels: administrators can configure district-wide required notifications that all users must receive, while individual users can customize their personal notification preferences for additional alerts and mark certain notifications as important. Notifications are triggered by specific user actions such as adding staff members to interventions, adding notes, or managing students, with most alerts delivering immediately except for student-related actions which are delayed by 10 minutes to allow for aggregation of multiple actions into single notifications. Users receive these alerts through a persistent bell icon available in the top navigation on all platform pages, can mark notifications as read or unread, and are automatically directed to relevant content pages when clicking on alerts, with the system maintaining a 60-day notification history.

Setup and Configuration

Administrator Configuration

Navigation: Utility apps > District Configuration > Notifications​

  • Administrators access notification settings through District Configuration

  • Admins can set required notifications that all users in their account must receive

  • Users cannot opt out of admin-required notifications

Configure District-Wide Settings

  • View all available notification types

  • Enable or disable notifications for your entire district

  • Set notifications as mandatory (users cannot turn these off)

Individual User Settings

Navigation: Utility apps > Personal notifications settings​

  • Users access "My Notification Settings" under Utility Apps

  • Users can opt into additional notifications (beyond admin requirements)

  • Users can mark notifications as "important" (adds exclamation point)

  • Required notifications appear locked/unchangeable for regular users

Customize Your Notification Preferences

  • Review the list of available notifications

  • Choose which notifications you'd like to receive by toggling them on/off

  • Note: Mandatory notifications set by your District Administrator cannot be turned off

Note: Some notifications may appear grayed out or locked - these are mandatory notifications set by your District Administrator and cannot be disabled.

Notification Triggering

  • Notifications are triggered by specific user actions (e.g., adding staff to interventions, adding notes)

  • Different user roles can trigger different notifications

  • System follows predefined logic of trigger scenarios

Notification Scenario

Who performs action?

Action performed

Receiver

Add staff in an intervention​

Admin + staff​

Assign at least one new staff to an intervention from the intervention details page​

The newly added staff member​

Add students to an intervention​

Staff​

Assign at least one new student to an intervention​

Staff assigned to the intervention​

Remove students from intervention​

Staff​

Remove at least one student from an intervention​

Staff assigned to the intervention​

Add public note to intervention​

Staff​

Add a public note to an intervention notes section​

Staff assigned to the intervention​

Reply to staff note​

Staff​

Another staff member views a note you posted and replies​

Staff who posted original note​

Update intervention schedule​

Admin​

Modify the intervention schedule details (time, date, frequency, etc)​

Staff assigned to the intervention​

Mark an intervention as completed​

Staff​

Update intervention status to completed​

Staff assigned to the intervention​

Notification Delivery

  • Most notifications deliver immediately

  • Student-related notifications (adding/removing students from interventions) have a 10-minute delay. Delay allows the system to aggregate multiple student actions into single notifications

Notification Aggregation

When multiple students are added within the delay period, system combines the notifications. Instead of 10 separate notifications, users receive one aggregated notification

  • Example: "10 students added to intervention"

Receiving Notifications

  • Notifications appear in bell icon (present on all pages)

  • Blue dot indicates unread notifications

  • Users can manually mark a notification as read/unread by clicking the blue dot area

  • "Mark all as read" option is available

Accessing Notification Content

  • Clicking a notification directs the user to the corresponding page.

  • New content is prominently highlighted on the destination page.

  • The notification is automatically marked as read upon being clicked.

Notification Management

  • The system displays a notification history spanning 60 days.

  • Notifications older than this period are not displayed.

  • Users have the option to toggle the read/unread status as required.

Note: Currently, the Notifications feature is limited to MTSS interventions, and users without MTSS access experience an empty notification state. Additionally, only administrators have access to the District Configuration settings.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.