Overview
Support contacts are designated members in your organization or institution whose role is to relay questions, concerns, or ideas from their members to the Schoology Community or Schoology Support Team. Support Contact names are listed when members of your organization click Support at the end of any page throughout Schoology. Additionally, support contacts have access to dedicated support from the Schoology support team, which they can access from the same location.
Support contact eligibility
A user can be designated as a Support Contact if:
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Their main school is the organization building.
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They are associated with a faculty role with the Administer School permission enabled.
These can be edited by a System Administrator in the School Management area under Support Contacts.
Manage support contacts
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Select Tools from the Schoology header.
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Select School Management, and then choose Support Contacts.
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Click Select contacts.
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Choose up to three system administrator users in the list. Click a selected name again to clear a selection.
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Click Submit to complete the process.