Google Drive Assignments app error messages

We're not able to connect to your Google account.

If you encounter this error the first time you attempt to authorize, it may be because your Google domain has offline access disabled.

If you have previously logged in to the Schoology Google Drive Assignment app, first log in to the Google account you have previously used to access the app, and then follow these steps.

1. In your Google account, click the grid in the upper-right.

2. Select My Account.

3. From Sign In and Security, click Connected Apps and Sites.

4. From Apps connected to your account, open Manage Apps.

5. Select Schoology.

6. Click Remove.

Now, go back to Schoology, and connect again.

1. From a course, click Add Materials.

2. Select Add Assignment.

3. Launch the Google Drive Assignment app.

4. Connect to your Google account.

We're sorry but we are unable to load your document.

This message indicates that your browser is blocking third-party cookies. Enable third-party cookies in your browser.

Google Chrome

1. Navigate to chrome://settings/content/cookies

2. Turn off Block third-party cookies.

Firefox

1. Navigate to about preferences#privacy

2. From History, select Use custom settings for history.

3. Select Accept cookies from sites and set it to Always.

Depending on the security settings on your device, third-party cookies may need to be enabled on a system-wide level.

No login information was received.

This message indicates that your browser is blocking third-party cookies. Enable third-party cookies in your browser.

Google Chrome

1. Navigate to chrome://settings/content/cookies

2. Turn off Block third-party cookies.

Firefox

1. Navigate to about preferences#privacy

2. From History, select Use custom settings for history.

3. Select Accept cookies from sites and select Always.

Depending on the security settings on your device, third-party cookies may need to be enabled on a system-wide level.

We had some trouble opening your document. Try again by reloading the page.

If refreshing the page does not resolve the issue, you may need to force a log out of your Google account and reconnect. Select the Can't see your document? Click here. link in the top right corner of the document to perform this action.

{"errors":{"detail":"Failed to retrieve provider email for current user","source":{"exception":"Exception"}}}

This error indicates the person attempting to access the assignment is neither the document owner nor the student. This is typically seen when a co-teacher is attempting to access the assignment.

Refer to the following question: Can my co-teacher and I both grade student work submitted via Google Drive Assignments?

An error has occurred.

If you're having trouble connecting to your Google account when attempting to create a Google Drive Assignment, it may be because a Google access token expired, or you previously revoked access to the Schoology Google Drive Assignment app directly within Google. Follow these steps to reconnect to your account.

1. Within your course, click Add Materials and select Add Assignment.

2. From Assign From App, select Google Drive Assignments.

3. From the Add Assignment From Google Drive Assignments modal, click Options, and select Account Settings.

4. Select Log Out and confirm.

5. Select Connect.

6. Log back in to your Google account. Files from your Google Drive should now be available.