Support contacts are designated members of your organization who relay questions, concerns, and ideas from users to the PowerSchool Support team. You can designate up to three support contacts for your organization.
Support contact names appear when users select Support in the footer of any page in Schoology. Support contacts also have access to dedicated support from the PowerSchool Support team.
Eligibility
A user can be designated as a support contact if they meet both of these criteria:
-
Their main school is the organization building.
-
They are assigned a faculty role with the Administer School permission enabled.
Designate support contacts
-
From Tools, select School Management.
-
Select Support Contacts.
-
Select Select contacts.
-
Choose up to three system administrator users from the list. Select a name again to remove the selection.
-
Select Submit.