Broadcasts

From the main navigation, select Broadcasts. From Broadcasts, you can create a new broadcast or click Load from Template to create a broadcast from an existing template. To restore all content to its original settings at any point, click Reset Broadcast.

Create a new broadcast

1. Enter a Broadcast Name.

2. Select a Broadcast Type.

3. Configure Additional Broadcast settings.

   • From General settings:

     • Days to Run: If a broadcast reaches the end of the day, the days to run will determine if the call should resume the following day.

     • Send Email Report: When a broadcast is completed, this will set whether a copy of the report is emailed to the user.

     • Skip Duplicate Recipients: Allows a guardian with multiple students to combine mail, phone, and SMS messages for all their children into a single message.

     • Save Message Content: This feature allows users to save a message for future use.

   • From Phone settings:

     • Caller ID: Select the phone number you want to appear in the Caller ID.

     • Call Confirmation: Allows recipients to press 1 or 0, user can state in the message what those numbers represent.

     • Voice Responses: Allows recipients to record a response to a phone broadcast.

4. Click Next.

5. Select broadcast recipients. Optionally, click the stacked dot for the following options:

   1. Custom Rules: Choose recipients based on specific criteria.

   2. Upload List: Select recipients based on an uploaded list of data.

   3. ID Lookup: Select recipients based on an uploaded list of IDs.

   4. Add Me: Add yourself to the list of recipients.

   5. Show Recipient Details: Review granular information about recipient selections.

   6. Remove All: Delete all added recipients.

6. Click Next.

7. Draft your broadcast message. Optionally:

   • Select Insert Field to insert imported fields into your message.

   • Select Load Stationery to use the preset email templates.

   • Select Load Newsletter to use pre-set newsletter email templates.

   • Select Attach to attach documents to the email broadcast.

   • Click the stacked dot icon to review the default language of the editor and:

     • Select a saved message.

     • Reset a message to the default.

8. Click Next.

9. Preview the message formats and the percentage of recipients who will receive the message in their preferred language. Optionally:

   • From Email, click the pencil icon to edit the message or the trash can icon to delete it.

   • From Phone, click the speaker icon to listen to the phone message or click the stacked dot icon to display additional settings:

     • Text to Speech: Listen to the message read to users through the built-in text-to-speech engine.

     • Call Phone to Record: Have the system call them to record a broadcast.

     • Record Voice: Allow users to record a message directly through their browser.

     • Select TTS Voice Gender: Choose a gender for the voice type for the text-to-speech engine.

     • Preview TTS Audio: Listen to a preview of the message content.

10. Click Next.

11. Review your broadcast message before sending it.

    • The Total Recipients donut graph displays the number of guardians and contacts the broadcast will reach.

    • The Recipient Languages stacked bar graph displays the number of recipients by language.

    • The Recipient Destination Types donut and bar graphs display the number of recipients by report by broadcast message type, email, SMS, and phone call.

    • The Recipient Destination Types per Language stacked bar graph displays the number of recipients with a specific destination type by language.

12. Click Send Now to send the broadcast immediately. Optionally:

    • Click Schedule for Later to send at a later date or time.

    • Click Send to Myself to receive a copy of the broadcast before sending or scheduling.

Manage broadcasts

Click Manage broadcasts to be redirected to SchoolMessenger, where you can review and manage your recent broadcasts.