Messaging | PowerSchool Learning and Engagement

Use PowerSchool Messaging to send and receive chat messages with students and guardians.

Your organization's messaging permissions determine who you can start conversations with. Depending on your role, you may be able to communicate with users across the district, within your school, through enrollment relationships, or only reply to existing conversations.

Send messages

From the header, select the Messaging icon.
To send a new message, select New Message.
Enter the contact names and the message to send.
- If you send a message to more than one contact and create a group chat, you can optionally enter a Group name.
- If you want to send a message to more than one contact but do not want to create a group chat, select Message recipients individually.
Select Send.

When creating a group chat, you are the admin user and moderator of the group chat. Moderators can do the following:

Add and remove members.
Add and remove moderators.
Mute members.
Pause the group chat for all members.
Rename group.

Reply to a message thread

From the header, select the Messaging icon.
Select an item from your inbox. You can search by contact or group name.
Enter the message and select Send.
Optionally, reply to a specific message in the conversation by selecting the message options menu and choosing Reply.
Optionally, upvote a message by clicking the emoji icon on the message and then clicking the thumbs-up icon.

Group chat management

You must be a moderator to manage group chats.

Edit group chat information

From the header, select the Messaging icon.
Select a group chat from your inbox, and then click the information icon.
Select Edit.
Enter a Group name.
Select Save.

Manage group chat members

From the header, select the Messaging icon.
Select a group chat from your inbox, and then click the information icon.
To add members:
1. Select Members, and then choose Add Members.
2. Enter the contacts to add, and then select Add Members.
To remove members:
1. Select the options menu on the member you want to remove.
2. Choose Remove.
To leave a group, select Leave Group.

Manage group chat moderators

From the header, select the Messaging icon.
Select a group chat from your inbox, and then click the information icon.
To review group chat moderators, select Moderators.
- To add a moderator:
  1. Select Members.
  2. Select the options menu for the member you want to make a moderator.
  3. Choose Register as Moderator.
- To remove a member as a moderator:
  1. Select Moderators.
  2. Select the options menu for the member you want to remove as a moderator.
  3. Choose Unregister Moderator.

Manage group chat activity

Moderators can manage group activity by preventing members from sending messages in group chats.

From the header, select the Messaging icon.
Choose a group chat from your inbox, and then click the information icon.
- To stop individual members from sending messages in the group:
  1. For the member, choose Mute from the options menu.
- To allow muted members to send messages:
  1. Select Muted Members.
  2. For the member, choose Unmute from the options menu.
- To stop all messages in the group chat, select Pause Group Chat.
  1. Select Pause Group Chat again to resume a group chat.