Two-way SMS | PowerSchool Learning and Engagement

Two-way SMS lets you send messages in PowerSchool Messaging while guardians receive and reply to them by text, instead of using PowerSchool Messaging in MyPowerHub.

This helps you reach guardians who may not regularly use in-app messaging or sign in to MyPowerHub. With two-way SMS, they can stay part of the conversation using their mobile device.

Before you begin

To use two-way SMS, your district must complete a one-time registration process, which is required by mobile carriers to ensure messages are verified and sent with the recipient’s consent.

Registration typically takes 2–4 weeks.

PowerSchool submits the registration for you, but you must provide the required information.

Required information details

Required information	Details	Notes
SMS consent form	You need a public web form where guardians agree to receive text messages that collects the following: Name Phone number Email address A yes or no consent option The form must also include links to your Terms of Use and Privacy Policy, and the required consent language. (Refer to the SMS consent form notes for the language.)	Required consent language By entering your phone number above, checking yes below and clicking Submit, you agree to receive text messages from PowerSchool on behalf of <Your District Name>. Messages will include <types of messages, such as event reminders or student updates>. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to cancel at any time. You can customize the text inside < >, but all other wording must remain unchanged.
District registration details	You must provide basic district information, including: District name and address Website URL Contact phone number Business registration number (EIN) Primary contact person	Used for carrier registration
Terms of Use page	You must have a public Terms of Use page that includes: What users are agreeing to receive Message frequency, such as message frequency varies Any costs, such as message and data rates may apply Instructions to opt out or get help A link to your Privacy Policy	Linked in first SMS message and must be publicly accessible. Sample Terms of Use content is available upon request.
Privacy Policy page	You must have a page that explains: What information you collect How the information is used Whether information is shared User rights, such as opting out How data is protected How to contact your district	Linked in first SMS message and must be publicly accessible. Sample Privacy Policy content is available upon request.

Next steps

PowerSchool will submit your district for carrier approval after you provide the required details.

After approval, you can begin sending and receiving SMS messages with guardians.

Two-way SMS requires recipient consent before messaging.
Approval is handled by mobile carriers, not PowerSchool.
Most registration issues are related to missing or incorrect wording.